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Front Office Personnel by Student of Regency

SAGA OF FRONT OFFICE PERSONNEL

FRONT OFFICE

Front office is the department of a hotel with which guests comes in contact at the time of their arrival and is also the last department they interact with when they depart from the hotel.

ROLE IN FRONT OFFICE

Front Office has various sub departments in a hotel such as Reservation, Reception, Registration, Room assignment and settlement of bills of a guest. For any queries, guests need to contact front desk throughout their stay.

Activities of the front office department: They process the reservation requests of guests. This involves making of room’s reservation, amendments, cancellations and also traditional welcome of guests.

 Registration process of guests  involves assignment of rooms, handling guest’s luggage from their vehicle to assigned room on arrival and guest room to vehicle at the time of departure; accepting a guest’s valuables and cash to keep in safety deposit lockers: deliver messages, mails to resident guests, handle  guests room keys , guest paging,  post and verify the room charges and credit card charges in the guest folio, provide information to guests about the  hotel products and services , arrange posts and courier mails and other documents, make travel arrangement such as sightseeing tours, managing the parking of guest’s own vehicles as the front office is the contact point for guests. Ergo, we can say that it is the Nerve Centre of a hotel’s operations.

WHO CAN BE RECRUITED IN FRONT OFFICE:

 In front office department, people who have good communication skills, pleasing personality, well groomed, good memory power, persuasion skills, having patience and a nice smile can extend their journey for a longer time and be considered eligible for the job.

WHAT COURSES ARE NEEDED TO WORK IN FRONT OFFICE?

To work in front office department, one has got to study ‘’Bachelor’s In Hotel Management’’ course which consists of a 4 month internship. It’s all on the student whether to pursue post graduation or start work for bread and butter. The average salary in India in this department is between15, 000 to 2, 00,000 (INR) depending on the experience.

WHAT IF YOU STUDY AT REGENCY COLLEGE?

Regency college of Hotel Management is one of the top most colleges in Hyderabad for Culinary Arts and Hotel Management .If you study at Regency college you will get 100% placements. After completion of the course, students will be placed in top branded hotels in India and potentially in abroad. At Regency college, faculties are of sound knowledge and tremendous industry experience. I enjoy attending the theory and practical classes here, because there is so much to learn with more interactive sessions.

Gautham (BHMCT), 2nd Semester