WHAT DOES IT COST TO BE A HOTELIER? “People will forget what you said or what you did but will never forget how you made them feel.” I know this quote gives the HOTELIER vibe. Hoteliers are meant to make the guests feel at home and for that you’d need to pay with adherence, drudgery and what not. Apart from being desirous and hardworking there are many more qualities that you should have up your sleeves to be a hotelier. These are to be perfectly upskilled to a budding hotelier for them to cope up with the upcoming learning. With 28 years of astounding experience in carving young hoteliers, REGENCY COLLEGE OF CULINARY ARTS AND HOTEL MANAGEMENT came up with a workshop titled “Traits To Be A Front Office Professional” for their 2nd sem students, on 31st October 2022. The gem of the hotel industry – Ms Priya, Assistant L&D Manager at Mercure & at IBIS Hitech City was invited to conduct the session. During the session she acknowledged all her impressive tips that can help one to become a responsible hotelier. The most monumental thing is her tactics help in becoming the dear of the guests. Being a hotelier is all about endurance, composure and alertness, all these were perfectly implanted into the brains of the young regents. Ms Priya heard many freshers sing the blues about the grooming standards to which she smiled and continued with “GROOMING IS THE BASIC TRAIT OF A HOTELIER”. Not only was she giving the basic knowledge, she was also using some great examples to which the students started going bananas. The session was so interactive that the students wanted to know the secret behind Ms Priya’s stunning skills of befriending everyone and how she is able to be very understandable. Ms Priya blushed at the question and answered that the hotel industry craves for this skill in hoteliers. Highlights of the session: • Be flexible and switch your personality and mood according to the situation. • Having a pleasing personality is a must, along with a smiling face. • “Honesty is the best policy”. Without adherence to this basic quality, good traits in character will go in vain. • Control your nervousness; try your best to manage the workload. • Be very tackling while handling situations and make right decisions. • Always be very specific, clear, and correct while exchanging information with the guest. • Never procrastinate your job. Do not hold up and do not keep anyone waiting. Ms Priya also built that enthusiasm in the students, won the hearts, and trained the brains of young and budding hoteliers. A hotelier should be proficient at English and here, the English we are talking about is neutral and comprehensible. Budding hoteliers understood from the session that communication skills in this industry are not just about grammar and vocabulary but all about being easier to understand. The students also learnt the significance and efficiency of the English language. The management heartily thanked Ms Priya for the precious time spent together.